The short answer
TAKKEL supports utilities and utility contractors in Hawaii with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Hawaii customers averaged 320.6 minutes without power, less than the national average of 611.3 minutes, and about 30% of that time came from major events, according to EIA.
Hawaii reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Hawaii.
5.3 hours
Average outage time per Hawaii customer in 2024 including major events (320.6 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Hawaii 2024 | Hawaii 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 320.6 | 491.8 | 611.3 |
| Outage minutes per customer, without major events | 225.6 | 148.6 | 126 |
| Interruptions per customer, all events | 2.62 | 1.79 | 1.52 |
| Minutes per interruption, all events | 122.6 | Not shown | 401.9 |
What drives outage time in Hawaii
Only about 30% of Hawaii’s 2024 outage time came from major events, which points to day-to-day interruptions as the bigger driver in Hawaii. For Hawaii utilities, the gains usually come from better outage cause data, work order flow, and maintenance planning.
Hawaii improved from 491.8 minutes in 2023 to 320.6 minutes in 2024, down 35%, though one strong storm season could reverse that for Hawaii. Even without major events, Hawaii customers averaged 225.6 minutes of outage time in 2024, above the U.S. figure of 126 minutes, so routine reliability work in Hawaii deserves close measurement too. Crews working in Hawaii also contend with hurricanes and tropical storms, island grids with limited outside help, and constant salt and wind exposure.
Hawaii next to its neighbors
Hawaii logged more outage time in 2024 than 1 of its 2 neighboring states. Ranks for Hawaii and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Hawaii | 320.6 | 225.6 | 23rd |
| California | 279.6 | 158.2 | 26th |
| Alaska | 327.1 | 192.4 | 22nd |
Where TAKKEL helps utility work in Hawaii
Outage cause reporting
Interruptions broken down by cause and circuit.
Work order and backlog visibility
Open work, aging and crew capacity, together.
Field-to-office capture
Time, equipment and photos captured once.
Storm readiness planning
Staffing and staging plans before storm season.
Planning for the next big event in Hawaii? Book a working session.
How an engagement starts
We start with your last major event in Hawaii: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Hawaii teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Hawaii customers without power in 2024?
EIA data shows Hawaii customers averaged 320.6 minutes without power in 2024, about 5.3 hours, including major events. That compares with 491.8 minutes in Hawaii in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Hawaii figure was 225.6 minutes.
What share of Hawaii outage time came from major events?
About 30% of Hawaii’s 2024 outage minutes came from major events, based on EIA figures with and without them (320.6 versus 225.6 minutes). In Hawaii, that makes routine interruptions, maintenance, and equipment failures the bigger lever for reliability.
How does Hawaii compare with neighboring states?
Hawaii recorded 320.6 outage minutes per customer in 2024. Among Hawaii’s neighbors, California had the lowest figure at 279.6 minutes and Alaska the highest at 327.1 minutes. Hawaii ranked 23rd of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Hawaii?
Utility crews in Hawaii deal with hurricanes and tropical storms, island grids with limited outside help, and constant salt and wind exposure. Those conditions shape how Hawaii utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Hawaii?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Hawaii. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
