The short answer
TAKKEL supports utilities and utility contractors in Illinois with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Illinois customers averaged 156.9 minutes without power, less than the national average of 611.3 minutes, and about 62% of that time came from major events, according to EIA.
Illinois reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Illinois.
2.6 hours
Average outage time per Illinois customer in 2024 including major events (156.9 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Illinois 2024 | Illinois 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 156.9 | 208.2 | 611.3 |
| Outage minutes per customer, without major events | 59.4 | 56.2 | 126 |
| Interruptions per customer, all events | 0.85 | 0.83 | 1.52 |
| Minutes per interruption, all events | 184 | Not shown | 401.9 |
What drives outage time in Illinois
About 62% of Illinois’s 2024 outage time came from major events, so the busiest weeks for Illinois crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in Illinois.
Illinois held fairly steady year over year, at 208.2 minutes in 2023 and 156.9 minutes in 2024. Excluding major events, Illinois averaged just 59.4 minutes in 2024, well under the U.S. figure of 126 minutes, so storm response is where most of the Illinois upside sits. Crews working in Illinois also contend with derechos, severe thunderstorms, tornadoes, ice storms, and heavy snow.
Illinois next to its neighbors
Illinois logged less outage time in 2024 than every neighboring state listed below. Ranks for Illinois and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Illinois | 156.9 | 59.4 | 40th |
| Iowa | 166.7 | 89.8 | 38th |
| Missouri | 224.3 | 106 | 34th |
| Wisconsin | 266.1 | 91.3 | 31st |
| Indiana | 312.4 | 121.4 | 24th |
| Kentucky | 648.3 | 153.3 | 11th |
Where TAKKEL helps utility work in Illinois
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in Illinois? Book a working session.
How an engagement starts
We start with your last major event in Illinois: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Illinois teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Illinois customers without power in 2024?
EIA data shows Illinois customers averaged 156.9 minutes without power in 2024, about 2.6 hours, including major events. That compares with 208.2 minutes in Illinois in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Illinois figure was 59.4 minutes.
What share of Illinois outage time came from major events?
About 62% of Illinois’s 2024 outage minutes came from major events, based on EIA figures with and without them (156.9 versus 59.4 minutes). In Illinois, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does Illinois compare with neighboring states?
Illinois recorded 156.9 outage minutes per customer in 2024. Among Illinois’s neighbors, Iowa had the lowest figure at 166.7 minutes and Kentucky the highest at 648.3 minutes. Illinois ranked 40th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Illinois?
Utility crews in Illinois deal with derechos, severe thunderstorms, tornadoes, ice storms, and heavy snow. Those conditions shape how Illinois utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Illinois?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Illinois. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
