The short answer
TAKKEL supports utilities and utility contractors in Indiana with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Indiana customers averaged 312.4 minutes without power, less than the national average of 611.3 minutes, and about 61% of that time came from major events, according to EIA.
Indiana reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Indiana.
5.2 hours
Average outage time per Indiana customer in 2024 including major events (312.4 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Indiana 2024 | Indiana 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 312.4 | 455.4 | 611.3 |
| Outage minutes per customer, without major events | 121.4 | 110.3 | 126 |
| Interruptions per customer, all events | 1.28 | 1.45 | 1.52 |
| Minutes per interruption, all events | 243.5 | Not shown | 401.9 |
What drives outage time in Indiana
About 61% of Indiana’s 2024 outage time came from major events, so the busiest weeks for Indiana crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in Indiana.
Indiana improved from 455.4 minutes in 2023 to 312.4 minutes in 2024, down 31%, though one strong storm season could reverse that for Indiana. Without major events, Indiana averaged 121.4 minutes in 2024, close to the U.S. figure of 126 minutes. Crews working in Indiana also contend with derechos, severe thunderstorms, tornadoes, ice storms, and heavy snow.
Indiana next to its neighbors
Indiana logged more outage time in 2024 than 1 of its 4 neighboring states. Ranks for Indiana and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Indiana | 312.4 | 121.4 | 24th |
| Illinois | 156.9 | 59.4 | 40th |
| Michigan | 470.4 | 160.1 | 18th |
| Ohio | 510.5 | 133.2 | 16th |
| Kentucky | 648.3 | 153.3 | 11th |
Where TAKKEL helps utility work in Indiana
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in Indiana? Book a working session.
How an engagement starts
We start with your last major event in Indiana: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Indiana teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Indiana customers without power in 2024?
EIA data shows Indiana customers averaged 312.4 minutes without power in 2024, about 5.2 hours, including major events. That compares with 455.4 minutes in Indiana in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Indiana figure was 121.4 minutes.
What share of Indiana outage time came from major events?
About 61% of Indiana’s 2024 outage minutes came from major events, based on EIA figures with and without them (312.4 versus 121.4 minutes). In Indiana, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does Indiana compare with neighboring states?
Indiana recorded 312.4 outage minutes per customer in 2024. Among Indiana’s neighbors, Illinois had the lowest figure at 156.9 minutes and Kentucky the highest at 648.3 minutes. Indiana ranked 24th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Indiana?
Utility crews in Indiana deal with derechos, severe thunderstorms, tornadoes, ice storms, and heavy snow. Those conditions shape how Indiana utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Indiana?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Indiana. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
