The short answer
TAKKEL supports utilities and utility contractors in Rhode Island with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Rhode Island customers averaged 104.3 minutes without power, less than the national average of 611.3 minutes, and about 42% of that time came from major events, according to EIA.
Rhode Island reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Rhode Island.
1.7 hours
Average outage time per Rhode Island customer in 2024 including major events (104.3 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Rhode Island 2024 | Rhode Island 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 104.3 | 104.6 | 611.3 |
| Outage minutes per customer, without major events | 60.8 | 52.2 | 126 |
| Interruptions per customer, all events | 0.90 | 0.78 | 1.52 |
| Minutes per interruption, all events | 116.4 | Not shown | 401.9 |
What drives outage time in Rhode Island
Rhode Island split its 2024 outage time between major events (about 42%) and day-to-day interruptions, so Rhode Island crews need systems that handle storm surges and steady maintenance work alike. Rhode Island held fairly steady year over year, at 104.6 minutes in 2023 and 104.3 minutes in 2024.
Excluding major events, Rhode Island averaged just 60.8 minutes in 2024, well under the U.S. figure of 126 minutes, so storm response is where most of the Rhode Island upside sits. Crews working in Rhode Island also contend with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines.
Rhode Island next to its neighbors
Rhode Island logged more outage time in 2024 than 1 of its 2 neighboring states. Ranks for Rhode Island and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Rhode Island | 104.3 | 60.8 | 46th |
| Massachusetts | 102 | 76.1 | 47th |
| Connecticut | 153.6 | 73.1 | 41st |
Where TAKKEL helps utility work in Rhode Island
Storm event dashboard
Crews, costs and documentation for every event.
Outage cause reporting
Interruptions broken down by cause and circuit.
Field-to-office capture
Time, equipment and photos captured once.
Closeout and billing automation
Invoice packages built while the work happens.
Planning for the next big event in Rhode Island? Book a working session.
How an engagement starts
We start with your last major event in Rhode Island: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Rhode Island teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Rhode Island customers without power in 2024?
EIA data shows Rhode Island customers averaged 104.3 minutes without power in 2024, about 1.7 hours, including major events. That compares with 104.6 minutes in Rhode Island in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Rhode Island figure was 60.8 minutes.
What share of Rhode Island outage time came from major events?
About 42% of Rhode Island’s 2024 outage minutes came from major events, based on EIA figures with and without them (104.3 versus 60.8 minutes). In Rhode Island, storm response and routine maintenance both carry real weight in the reliability numbers.
How does Rhode Island compare with neighboring states?
Rhode Island recorded 104.3 outage minutes per customer in 2024. Among Rhode Island’s neighbors, Massachusetts had the lowest figure at 102 minutes and Connecticut the highest at 153.6 minutes. Rhode Island ranked 46th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Rhode Island?
Utility crews in Rhode Island deal with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines. Those conditions shape how Rhode Island utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Rhode Island?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Rhode Island. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
