The short answer
TAKKEL supports utilities and utility contractors in Massachusetts with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Massachusetts customers averaged 102 minutes without power, less than the national average of 611.3 minutes, and about 25% of that time came from major events, according to EIA.
Massachusetts reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Massachusetts.
1.7 hours
Average outage time per Massachusetts customer in 2024 including major events (102 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Massachusetts 2024 | Massachusetts 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 102 | 259.4 | 611.3 |
| Outage minutes per customer, without major events | 76.1 | 82.2 | 126 |
| Interruptions per customer, all events | 0.84 | 1.06 | 1.52 |
| Minutes per interruption, all events | 120.9 | Not shown | 401.9 |
What drives outage time in Massachusetts
Only about 25% of Massachusetts’s 2024 outage time came from major events, which points to day-to-day interruptions as the bigger driver in Massachusetts. For Massachusetts utilities, the gains usually come from better outage cause data, work order flow, and maintenance planning.
Massachusetts improved from 259.4 minutes in 2023 to 102 minutes in 2024, down 61%, though one strong storm season could reverse that for Massachusetts. Excluding major events, Massachusetts averaged just 76.1 minutes in 2024, well under the U.S. figure of 126 minutes, so the job in Massachusetts is protecting a strong record as weather risk grows. Crews working in Massachusetts also contend with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines.
Massachusetts next to its neighbors
Massachusetts logged less outage time in 2024 than every neighboring state listed below. Ranks for Massachusetts and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Massachusetts | 102 | 76.1 | 47th |
| Rhode Island | 104.3 | 60.8 | 46th |
| Connecticut | 153.6 | 73.1 | 41st |
| New York | 219.9 | 72 | 35th |
| Vermont | 696.7 | 275 | 10th |
| New Hampshire | 922.7 | 132.3 | 8th |
Where TAKKEL helps utility work in Massachusetts
Outage cause reporting
Interruptions broken down by cause and circuit.
Work order and backlog visibility
Open work, aging and crew capacity, together.
Field-to-office capture
Time, equipment and photos captured once.
Storm readiness planning
Staffing and staging plans before storm season.
Planning for the next big event in Massachusetts? Book a working session.
How an engagement starts
We start with your last major event in Massachusetts: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Massachusetts teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Massachusetts customers without power in 2024?
EIA data shows Massachusetts customers averaged 102 minutes without power in 2024, about 1.7 hours, including major events. That compares with 259.4 minutes in Massachusetts in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Massachusetts figure was 76.1 minutes.
What share of Massachusetts outage time came from major events?
About 25% of Massachusetts’s 2024 outage minutes came from major events, based on EIA figures with and without them (102 versus 76.1 minutes). In Massachusetts, that makes routine interruptions, maintenance, and equipment failures the bigger lever for reliability.
How does Massachusetts compare with neighboring states?
Massachusetts recorded 102 outage minutes per customer in 2024. Among Massachusetts’s neighbors, Rhode Island had the lowest figure at 104.3 minutes and New Hampshire the highest at 922.7 minutes. Massachusetts ranked 47th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Massachusetts?
Utility crews in Massachusetts deal with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines. Those conditions shape how Massachusetts utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Massachusetts?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Massachusetts. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
