The short answer
TAKKEL supports utilities and utility contractors in Vermont with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Vermont customers averaged 696.7 minutes without power, more than the national average of 611.3 minutes, and about 61% of that time came from major events, according to EIA.
Vermont reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Vermont.
11.6 hours
Average outage time per Vermont customer in 2024 including major events (696.7 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Vermont 2024 | Vermont 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 696.7 | 744.4 | 611.3 |
| Outage minutes per customer, without major events | 275 | 221.3 | 126 |
| Interruptions per customer, all events | 2.52 | 2.35 | 1.52 |
| Minutes per interruption, all events | 276.9 | Not shown | 401.9 |
What drives outage time in Vermont
About 61% of Vermont’s 2024 outage time came from major events, so the busiest weeks for Vermont crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in Vermont.
Vermont held fairly steady year over year, at 744.4 minutes in 2023 and 696.7 minutes in 2024. Even without major events, Vermont customers averaged 275 minutes of outage time in 2024, above the U.S. figure of 126 minutes, so routine reliability work in Vermont deserves close measurement too. Crews working in Vermont also contend with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines.
Vermont next to its neighbors
Vermont logged more outage time in 2024 than 2 of its 3 neighboring states. Ranks for Vermont and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Vermont | 696.7 | 275 | 10th |
| Massachusetts | 102 | 76.1 | 47th |
| New York | 219.9 | 72 | 35th |
| New Hampshire | 922.7 | 132.3 | 8th |
Where TAKKEL helps utility work in Vermont
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in Vermont? Book a working session.
How an engagement starts
We start with your last major event in Vermont: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Vermont teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Vermont customers without power in 2024?
EIA data shows Vermont customers averaged 696.7 minutes without power in 2024, about 11.6 hours, including major events. That compares with 744.4 minutes in Vermont in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Vermont figure was 275 minutes.
What share of Vermont outage time came from major events?
About 61% of Vermont’s 2024 outage minutes came from major events, based on EIA figures with and without them (696.7 versus 275 minutes). In Vermont, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does Vermont compare with neighboring states?
Vermont recorded 696.7 outage minutes per customer in 2024. Among Vermont’s neighbors, Massachusetts had the lowest figure at 102 minutes and New Hampshire the highest at 922.7 minutes. Vermont ranked 10th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Vermont?
Utility crews in Vermont deal with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines. Those conditions shape how Vermont utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Vermont?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Vermont. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
