The short answer
TAKKEL supports utilities and utility contractors in New York with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, New York customers averaged 219.9 minutes without power, less than the national average of 611.3 minutes, and about 67% of that time came from major events, according to EIA.
New York reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for New York.
3.7 hours
Average outage time per New York customer in 2024 including major events (219.9 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | New York 2024 | New York 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 219.9 | 120 | 611.3 |
| Outage minutes per customer, without major events | 72 | 70 | 126 |
| Interruptions per customer, all events | 0.91 | 0.72 | 1.52 |
| Minutes per interruption, all events | 241.7 | Not shown | 401.9 |
What drives outage time in New York
About 67% of New York’s 2024 outage time came from major events, so the busiest weeks for New York crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in New York.
Outage time in New York rose 83% from 120 minutes in 2023 to 219.9 minutes in 2024, a reminder that one hard season can reset New York’s numbers. Excluding major events, New York averaged just 72 minutes in 2024, well under the U.S. figure of 126 minutes, so storm response is where most of the New York upside sits. Crews working in New York also contend with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems.
New York next to its neighbors
New York logged more outage time in 2024 than 3 of its 5 neighboring states. Ranks for New York and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| New York | 219.9 | 72 | 35th |
| Massachusetts | 102 | 76.1 | 47th |
| Connecticut | 153.6 | 73.1 | 41st |
| New Jersey | 174.2 | 99.7 | 37th |
| Pennsylvania | 336.1 | 131 | 21st |
| Vermont | 696.7 | 275 | 10th |
Where TAKKEL helps utility work in New York
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in New York? Book a working session.
How an engagement starts
We start with your last major event in New York: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your New York teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were New York customers without power in 2024?
EIA data shows New York customers averaged 219.9 minutes without power in 2024, about 3.7 hours, including major events. That compares with 120 minutes in New York in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the New York figure was 72 minutes.
What share of New York outage time came from major events?
About 67% of New York’s 2024 outage minutes came from major events, based on EIA figures with and without them (219.9 versus 72 minutes). In New York, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does New York compare with neighboring states?
New York recorded 219.9 outage minutes per customer in 2024. Among New York’s neighbors, Massachusetts had the lowest figure at 102 minutes and Vermont the highest at 696.7 minutes. New York ranked 35th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in New York?
Utility crews in New York deal with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems. Those conditions shape how New York utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in New York?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in New York. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
