The short answer
TAKKEL supports utilities and utility contractors in Pennsylvania with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Pennsylvania customers averaged 336.1 minutes without power, less than the national average of 611.3 minutes, and about 61% of that time came from major events, according to EIA.
Pennsylvania reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Pennsylvania.
5.6 hours
Average outage time per Pennsylvania customer in 2024 including major events (336.1 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Pennsylvania 2024 | Pennsylvania 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 336.1 | 252.7 | 611.3 |
| Outage minutes per customer, without major events | 131 | 119.2 | 126 |
| Interruptions per customer, all events | 1.35 | 1.11 | 1.52 |
| Minutes per interruption, all events | 248.3 | Not shown | 401.9 |
What drives outage time in Pennsylvania
About 61% of Pennsylvania’s 2024 outage time came from major events, so the busiest weeks for Pennsylvania crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in Pennsylvania.
Outage time in Pennsylvania rose 33% from 252.7 minutes in 2023 to 336.1 minutes in 2024, a reminder that one hard season can reset Pennsylvania’s numbers. Without major events, Pennsylvania averaged 131 minutes in 2024, close to the U.S. figure of 126 minutes. Crews working in Pennsylvania also contend with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems.
Pennsylvania next to its neighbors
Pennsylvania logged more outage time in 2024 than 4 of its 6 neighboring states. Ranks for Pennsylvania and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Pennsylvania | 336.1 | 131 | 21st |
| Delaware | 116.1 | 65.9 | 45th |
| Maryland | 118.1 | 75.1 | 44th |
| New Jersey | 174.2 | 99.7 | 37th |
| New York | 219.9 | 72 | 35th |
| Ohio | 510.5 | 133.2 | 16th |
| West Virginia | 1,165.5 | 486.1 | 7th |
Where TAKKEL helps utility work in Pennsylvania
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in Pennsylvania? Book a working session.
How an engagement starts
We start with your last major event in Pennsylvania: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Pennsylvania teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Pennsylvania customers without power in 2024?
EIA data shows Pennsylvania customers averaged 336.1 minutes without power in 2024, about 5.6 hours, including major events. That compares with 252.7 minutes in Pennsylvania in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Pennsylvania figure was 131 minutes.
What share of Pennsylvania outage time came from major events?
About 61% of Pennsylvania’s 2024 outage minutes came from major events, based on EIA figures with and without them (336.1 versus 131 minutes). In Pennsylvania, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does Pennsylvania compare with neighboring states?
Pennsylvania recorded 336.1 outage minutes per customer in 2024. Among Pennsylvania’s neighbors, Delaware had the lowest figure at 116.1 minutes and West Virginia the highest at 1,165.5 minutes. Pennsylvania ranked 21st of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Pennsylvania?
Utility crews in Pennsylvania deal with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems. Those conditions shape how Pennsylvania utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Pennsylvania?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Pennsylvania. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
