The short answer
TAKKEL supports utilities and utility contractors in West Virginia with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, West Virginia customers averaged 1,165.5 minutes without power, more than the national average of 611.3 minutes, and about 58% of that time came from major events, according to EIA.
West Virginia reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for West Virginia.
19.4 hours
Average outage time per West Virginia customer in 2024 including major events (1,165.5 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | West Virginia 2024 | West Virginia 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 1,165.5 | 751.5 | 611.3 |
| Outage minutes per customer, without major events | 486.1 | 385.7 | 126 |
| Interruptions per customer, all events | 2.83 | 2.35 | 1.52 |
| Minutes per interruption, all events | 411.5 | Not shown | 401.9 |
What drives outage time in West Virginia
West Virginia split its 2024 outage time between major events (about 58%) and day-to-day interruptions, so West Virginia crews need systems that handle storm surges and steady maintenance work alike. Outage time in West Virginia rose 55% from 751.5 minutes in 2023 to 1,165.5 minutes in 2024, a reminder that one hard season can reset West Virginia’s numbers.
Even without major events, West Virginia customers averaged 486.1 minutes of outage time in 2024, above the U.S. figure of 126 minutes, so routine reliability work in West Virginia deserves close measurement too. Crews working in West Virginia also contend with ice storms, severe thunderstorms, flash flooding, and steep, wooded terrain that slows access to lines.
West Virginia next to its neighbors
West Virginia logged more outage time in 2024 than every neighboring state listed below. Ranks for West Virginia and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| West Virginia | 1,165.5 | 486.1 | 7th |
| Maryland | 118.1 | 75.1 | 44th |
| Pennsylvania | 336.1 | 131 | 21st |
| Virginia | 418.3 | 166.4 | 19th |
| Ohio | 510.5 | 133.2 | 16th |
| Kentucky | 648.3 | 153.3 | 11th |
Where TAKKEL helps utility work in West Virginia
Storm event dashboard
Crews, costs and documentation for every event.
Outage cause reporting
Interruptions broken down by cause and circuit.
Field-to-office capture
Time, equipment and photos captured once.
Closeout and billing automation
Invoice packages built while the work happens.
Planning for the next big event in West Virginia? Book a working session.
How an engagement starts
We start with your last major event in West Virginia: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your West Virginia teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were West Virginia customers without power in 2024?
EIA data shows West Virginia customers averaged 1,165.5 minutes without power in 2024, about 19.4 hours, including major events. That compares with 751.5 minutes in West Virginia in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the West Virginia figure was 486.1 minutes.
What share of West Virginia outage time came from major events?
About 58% of West Virginia’s 2024 outage minutes came from major events, based on EIA figures with and without them (1,165.5 versus 486.1 minutes). In West Virginia, storm response and routine maintenance both carry real weight in the reliability numbers.
How does West Virginia compare with neighboring states?
West Virginia recorded 1,165.5 outage minutes per customer in 2024. Among West Virginia’s neighbors, Maryland had the lowest figure at 118.1 minutes and Kentucky the highest at 648.3 minutes. West Virginia ranked 7th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in West Virginia?
Utility crews in West Virginia deal with ice storms, severe thunderstorms, flash flooding, and steep, wooded terrain that slows access to lines. Those conditions shape how West Virginia utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in West Virginia?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in West Virginia. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
