The short answer
TAKKEL supports utilities and utility contractors in Maryland with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Maryland customers averaged 118.1 minutes without power, less than the national average of 611.3 minutes, and about 36% of that time came from major events, according to EIA.
Maryland reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Maryland.
2 hours
Average outage time per Maryland customer in 2024 including major events (118.1 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Maryland 2024 | Maryland 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 118.1 | 166.2 | 611.3 |
| Outage minutes per customer, without major events | 75.1 | 66.9 | 126 |
| Interruptions per customer, all events | 0.82 | 0.92 | 1.52 |
| Minutes per interruption, all events | 144.5 | Not shown | 401.9 |
What drives outage time in Maryland
Maryland split its 2024 outage time between major events (about 36%) and day-to-day interruptions, so Maryland crews need systems that handle storm surges and steady maintenance work alike. Maryland improved from 166.2 minutes in 2023 to 118.1 minutes in 2024, down 29%, though one strong storm season could reverse that for Maryland.
Excluding major events, Maryland averaged just 75.1 minutes in 2024, well under the U.S. figure of 126 minutes, so storm response is where most of the Maryland upside sits. Crews working in Maryland also contend with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems.
Maryland next to its neighbors
Maryland logged more outage time in 2024 than 1 of its 4 neighboring states. Ranks for Maryland and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Maryland | 118.1 | 75.1 | 44th |
| Delaware | 116.1 | 65.9 | 45th |
| Pennsylvania | 336.1 | 131 | 21st |
| Virginia | 418.3 | 166.4 | 19th |
| West Virginia | 1,165.5 | 486.1 | 7th |
Where TAKKEL helps utility work in Maryland
Storm event dashboard
Crews, costs and documentation for every event.
Outage cause reporting
Interruptions broken down by cause and circuit.
Field-to-office capture
Time, equipment and photos captured once.
Closeout and billing automation
Invoice packages built while the work happens.
Planning for the next big event in Maryland? Book a working session.
How an engagement starts
We start with your last major event in Maryland: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Maryland teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Maryland customers without power in 2024?
EIA data shows Maryland customers averaged 118.1 minutes without power in 2024, about 2 hours, including major events. That compares with 166.2 minutes in Maryland in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Maryland figure was 75.1 minutes.
What share of Maryland outage time came from major events?
About 36% of Maryland’s 2024 outage minutes came from major events, based on EIA figures with and without them (118.1 versus 75.1 minutes). In Maryland, storm response and routine maintenance both carry real weight in the reliability numbers.
How does Maryland compare with neighboring states?
Maryland recorded 118.1 outage minutes per customer in 2024. Among Maryland’s neighbors, Delaware had the lowest figure at 116.1 minutes and West Virginia the highest at 1,165.5 minutes. Maryland ranked 44th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Maryland?
Utility crews in Maryland deal with nor’easters, summer thunderstorms, ice events, and the remnants of tropical systems. Those conditions shape how Maryland utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Maryland?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Maryland. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
