The short answer
TAKKEL supports utilities and utility contractors in Connecticut with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Connecticut customers averaged 153.6 minutes without power, less than the national average of 611.3 minutes, and about 52% of that time came from major events, according to EIA.
Connecticut reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Connecticut.
2.6 hours
Average outage time per Connecticut customer in 2024 including major events (153.6 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Connecticut 2024 | Connecticut 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 153.6 | 164.6 | 611.3 |
| Outage minutes per customer, without major events | 73.1 | 70.3 | 126 |
| Interruptions per customer, all events | 0.88 | 0.87 | 1.52 |
| Minutes per interruption, all events | 175.5 | Not shown | 401.9 |
What drives outage time in Connecticut
Connecticut split its 2024 outage time between major events (about 52%) and day-to-day interruptions, so Connecticut crews need systems that handle storm surges and steady maintenance work alike. Connecticut held fairly steady year over year, at 164.6 minutes in 2023 and 153.6 minutes in 2024.
Excluding major events, Connecticut averaged just 73.1 minutes in 2024, well under the U.S. figure of 126 minutes, so storm response is where most of the Connecticut upside sits. Crews working in Connecticut also contend with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines.
Connecticut next to its neighbors
Connecticut logged more outage time in 2024 than 2 of its 3 neighboring states. Ranks for Connecticut and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Connecticut | 153.6 | 73.1 | 41st |
| Massachusetts | 102 | 76.1 | 47th |
| Rhode Island | 104.3 | 60.8 | 46th |
| New York | 219.9 | 72 | 35th |
Where TAKKEL helps utility work in Connecticut
Storm event dashboard
Crews, costs and documentation for every event.
Outage cause reporting
Interruptions broken down by cause and circuit.
Field-to-office capture
Time, equipment and photos captured once.
Closeout and billing automation
Invoice packages built while the work happens.
Planning for the next big event in Connecticut? Book a working session.
How an engagement starts
We start with your last major event in Connecticut: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Connecticut teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Connecticut customers without power in 2024?
EIA data shows Connecticut customers averaged 153.6 minutes without power in 2024, about 2.6 hours, including major events. That compares with 164.6 minutes in Connecticut in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Connecticut figure was 73.1 minutes.
What share of Connecticut outage time came from major events?
About 52% of Connecticut’s 2024 outage minutes came from major events, based on EIA figures with and without them (153.6 versus 73.1 minutes). In Connecticut, storm response and routine maintenance both carry real weight in the reliability numbers.
How does Connecticut compare with neighboring states?
Connecticut recorded 153.6 outage minutes per customer in 2024. Among Connecticut’s neighbors, Massachusetts had the lowest figure at 102 minutes and New York the highest at 219.9 minutes. Connecticut ranked 41st of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Connecticut?
Utility crews in Connecticut deal with nor’easters, heavy wet snow, ice storms, and dense tree cover along distribution lines. Those conditions shape how Connecticut utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Connecticut?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Connecticut. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
