The short answer
TAKKEL supports utilities and utility contractors in Texas with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, Texas customers averaged 1,270.6 minutes without power, more than the national average of 611.3 minutes, and about 90% of that time came from major events, according to EIA.
Texas reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for Texas.
21.2 hours
Average outage time per Texas customer in 2024 including major events (1,270.6 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | Texas 2024 | Texas 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 1,270.6 | 496.2 | 611.3 |
| Outage minutes per customer, without major events | 129.4 | 124.7 | 126 |
| Interruptions per customer, all events | 2.11 | 1.76 | 1.52 |
| Minutes per interruption, all events | 600.9 | Not shown | 401.9 |
What drives outage time in Texas
About 90% of Texas’s 2024 outage time came from major events, so the busiest weeks for Texas crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in Texas.
Outage time in Texas rose 156% from 496.2 minutes in 2023 to 1,270.6 minutes in 2024, a reminder that one hard season can reset Texas’s numbers. Without major events, Texas averaged 129.4 minutes in 2024, close to the U.S. figure of 126 minutes. Crews working in Texas also contend with hurricanes, tropical storms, severe thunderstorms, and the occasional damaging winter ice event.
Texas next to its neighbors
Texas logged more outage time in 2024 than every neighboring state listed below. Ranks for Texas and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| Texas | 1,270.6 | 129.4 | 5th |
| Oklahoma | 270.9 | 119.6 | 30th |
| New Mexico | 278.8 | 156.5 | 28th |
| Arkansas | 509.1 | 194.6 | 17th |
| Louisiana | 727.5 | 206 | 9th |
Where TAKKEL helps utility work in Texas
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in Texas? Book a working session.
How an engagement starts
We start with your last major event in Texas: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your Texas teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were Texas customers without power in 2024?
EIA data shows Texas customers averaged 1,270.6 minutes without power in 2024, about 21.2 hours, including major events. That compares with 496.2 minutes in Texas in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the Texas figure was 129.4 minutes.
What share of Texas outage time came from major events?
About 90% of Texas’s 2024 outage minutes came from major events, based on EIA figures with and without them (1,270.6 versus 129.4 minutes). In Texas, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does Texas compare with neighboring states?
Texas recorded 1,270.6 outage minutes per customer in 2024. Among Texas’s neighbors, Oklahoma had the lowest figure at 270.9 minutes and Louisiana the highest at 727.5 minutes. Texas ranked 5th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in Texas?
Utility crews in Texas deal with hurricanes, tropical storms, severe thunderstorms, and the occasional damaging winter ice event. Those conditions shape how Texas utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in Texas?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in Texas. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
