The short answer
TAKKEL supports utilities and utility contractors in New Mexico with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, New Mexico customers averaged 278.8 minutes without power, less than the national average of 611.3 minutes, and about 44% of that time came from major events, according to EIA.
New Mexico reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for New Mexico.
4.6 hours
Average outage time per New Mexico customer in 2024 including major events (278.8 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | New Mexico 2024 | New Mexico 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 278.8 | 168.9 | 611.3 |
| Outage minutes per customer, without major events | 156.5 | 132.3 | 126 |
| Interruptions per customer, all events | 1.32 | 1.24 | 1.52 |
| Minutes per interruption, all events | 211.1 | Not shown | 401.9 |
What drives outage time in New Mexico
New Mexico split its 2024 outage time between major events (about 44%) and day-to-day interruptions, so New Mexico crews need systems that handle storm surges and steady maintenance work alike. Outage time in New Mexico rose 65% from 168.9 minutes in 2023 to 278.8 minutes in 2024, a reminder that one hard season can reset New Mexico’s numbers.
Even without major events, New Mexico customers averaged 156.5 minutes of outage time in 2024, above the U.S. figure of 126 minutes, so routine reliability work in New Mexico deserves close measurement too. Crews working in New Mexico also contend with wildfire risk, high winds, heavy mountain snow, and long lines through remote country.
New Mexico next to its neighbors
New Mexico logged more outage time in 2024 than 4 of its 5 neighboring states. Ranks for New Mexico and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| New Mexico | 278.8 | 156.5 | 28th |
| Arizona | 87.5 | 72 | 49th |
| Utah | 119.8 | 106.7 | 43rd |
| Colorado | 255.1 | 119 | 32nd |
| Oklahoma | 270.9 | 119.6 | 30th |
| Texas | 1,270.6 | 129.4 | 5th |
Where TAKKEL helps utility work in New Mexico
Storm event dashboard
Crews, costs and documentation for every event.
Outage cause reporting
Interruptions broken down by cause and circuit.
Field-to-office capture
Time, equipment and photos captured once.
Closeout and billing automation
Invoice packages built while the work happens.
Planning for the next big event in New Mexico? Book a working session.
How an engagement starts
We start with your last major event in New Mexico: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your New Mexico teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were New Mexico customers without power in 2024?
EIA data shows New Mexico customers averaged 278.8 minutes without power in 2024, about 4.6 hours, including major events. That compares with 168.9 minutes in New Mexico in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the New Mexico figure was 156.5 minutes.
What share of New Mexico outage time came from major events?
About 44% of New Mexico’s 2024 outage minutes came from major events, based on EIA figures with and without them (278.8 versus 156.5 minutes). In New Mexico, storm response and routine maintenance both carry real weight in the reliability numbers.
How does New Mexico compare with neighboring states?
New Mexico recorded 278.8 outage minutes per customer in 2024. Among New Mexico’s neighbors, Arizona had the lowest figure at 87.5 minutes and Texas the highest at 1,270.6 minutes. New Mexico ranked 28th of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in New Mexico?
Utility crews in New Mexico deal with wildfire risk, high winds, heavy mountain snow, and long lines through remote country. Those conditions shape how New Mexico utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in New Mexico?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in New Mexico. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
