The short answer
TAKKEL supports utilities and utility contractors in North Carolina with storm event dashboards, field-to-office capture, closeout and billing automation, and technical staff. In 2024, North Carolina customers averaged 1,441 minutes without power, more than the national average of 611.3 minutes, and about 90% of that time came from major events, according to EIA.
North Carolina reliability at a glance
These figures come from utility reports to the U.S. Energy Information Administration for North Carolina.
24 hours
Average outage time per North Carolina customer in 2024 including major events (1,441 minutes), compared with 10.2 hours nationally. U.S. Energy Information Administration, Electric Power Annual Table 11.3
| Metric | North Carolina 2024 | North Carolina 2023 | U.S. 2024 |
|---|---|---|---|
| Outage minutes per customer, all events | 1,441 | 252 | 611.3 |
| Outage minutes per customer, without major events | 141.4 | 153.5 | 126 |
| Interruptions per customer, all events | 1.81 | 1.51 | 1.52 |
| Minutes per interruption, all events | 795 | Not shown | 401.9 |
What drives outage time in North Carolina
About 90% of North Carolina’s 2024 outage time came from major events, so the busiest weeks for North Carolina crews and contractors are also the hardest to plan. That makes storm documentation, crew tracking, and fast closeout the work that protects margin in North Carolina.
Outage time in North Carolina jumped from 252 minutes in 2023 to 1,441 minutes in 2024, roughly 6 times higher, a reminder that one hard season can reset North Carolina’s numbers. Without major events, North Carolina averaged 141.4 minutes in 2024, close to the U.S. figure of 126 minutes. Crews working in North Carolina also contend with hurricanes and tropical storms, strong summer thunderstorms, and the flooding that follows them.
North Carolina next to its neighbors
North Carolina logged more outage time in 2024 than 3 of its 4 neighboring states. Ranks for North Carolina and its neighbors run from 1st to 50th, where 1st means the most outage minutes.
| State | All events (min) | Without major events (min) | Rank of 50 |
|---|---|---|---|
| North Carolina | 1,441 | 141.4 | 3rd |
| Tennessee | 278.6 | 159.5 | 29th |
| Virginia | 418.3 | 166.4 | 19th |
| Georgia | 1,229.1 | 212.3 | 6th |
| South Carolina | 3,136.5 | 117.8 | 1st |
Where TAKKEL helps utility work in North Carolina
Storm event dashboard
Crews, costs and documentation for every event.
Closeout and billing automation
Invoice packages built while the work happens.
Field-to-office capture
Time, equipment and photos captured once.
Surge technical staffing
Developers and analysts when volume spikes.
Planning for the next big event in North Carolina? Book a working session.
How an engagement starts
We start with your last major event in North Carolina: how crews, hours, and documentation moved from the field to the invoice, and where the delays piled up.
From there we build the first piece, often a storm dashboard or a closeout checklist, around the way your North Carolina teams already work. TAKKEL’s leadership comes from power and storm operations, so the conversation starts in your vocabulary. See how we work.
Frequently asked questions
How long were North Carolina customers without power in 2024?
EIA data shows North Carolina customers averaged 1,441 minutes without power in 2024, about 24 hours, including major events. That compares with 252 minutes in North Carolina in 2023 and a U.S. average of 611.3 minutes in 2024. Excluding major events, the North Carolina figure was 141.4 minutes.
What share of North Carolina outage time came from major events?
About 90% of North Carolina’s 2024 outage minutes came from major events, based on EIA figures with and without them (1,441 versus 141.4 minutes). In North Carolina, that makes storm season the main driver of crew workload, documentation volume, and billing risk.
How does North Carolina compare with neighboring states?
North Carolina recorded 1,441 outage minutes per customer in 2024. Among North Carolina’s neighbors, Tennessee had the lowest figure at 278.6 minutes and South Carolina the highest at 3,136.5 minutes. North Carolina ranked 3rd of 50 states, where 1st means the most outage time.
What weather and terrain challenges affect utility work in North Carolina?
Utility crews in North Carolina deal with hurricanes and tropical storms, strong summer thunderstorms, and the flooding that follows them. Those conditions shape how North Carolina utilities and contractors plan staffing, stage equipment, and document work. The EIA figures above show how much of that risk became customer outage time that year.
How does TAKKEL support utility work in North Carolina?
TAKKEL builds storm event dashboards, field-to-office capture, and closeout and billing automation, and provides technical staff for utilities and contractors in North Carolina. Most of the work runs remotely, with on-site time when it helps. Each engagement starts with a working session on one problem your team wants solved.
